Are your electrical tradesmen qualified? Yes, all of our tradesmen are fully qualified, with up-to-date registration and qualifications. All our staff hold up-to-date Site Safe passports and conduct regular health & safety training.
What areas do you service? We are based in East Auckland, and service Central, East and South Auckland, as well as Pukekohe in the Franklin District.
What is the process when working with VoltWorks Electrical? Step 1: A follow up phone call or email to your enquiry to introduce ourselves and discuss your project, gather required information and if required, set up an on-site meeting. Step 2: If required, an on-site meeting to discuss the project and the scope of work to be included. Step 3: Detailed quote provided to you based on agreed scope of work for approval. Step 4: Upon approval of our quote and terms of trade, we will be in touch to schedule a time with you for the work to commence and start to arrange any materials required to complete the project. Step 5: The project commences and we will keep you in the loop with how the job is progressing. We will advise you of any unforeseen circumstances or delays if they were to arise, and provide workable solutions. Step 6: Completion of project, our tradesmen will do a final walk-through inspection and ensure that you are fully satisfied. We double-check that every box is ticked and provide you with all the relevant guarantees and certifications.
Can you quote or give me an estimate for my job? Of course! Take a look through the following 3 categories to find how we can best determine the price your job. Quotations:We are happy to provide a fixed price quotation to you free of charge, however if a job is likely to cost less than $500 it is often not cost effective to drive to site, inspect the job and then quote. If you are able to supply photos we can often accurately asses the job and give an estimate of the work involved. Tip:We can quote work when we know the quantities, time and location. eg. ‘Next week, can you replace the two light fittings at my house in Howick with pendant fittings?’ If we know exactly what work you want done, where and when then we can calculate the costs in a quotation. Estimates:If there are variables in the job that we don’t know about, we can provide a free estimate as a starting point. eg. ‘We’re renovating our kitchen but don’t have the final layout yet. How much will it cost for the electrical work?’ An estimate would show the estimated costs as far as we can predict, but depending on the final location of your oven for instance, the final cost may vary. Troubleshooting/Fault finding:Fault finding before the quotation or estimate can be constructed is not free. eg “The power to my garage has stopped working but all of the fuses are ok”. Since we don’t know what the problem is we must first have an electrician find the fault before we can give you a quotation. This can take anywhere between 1 and several hours depending on the site or the nature of the fault. Our standard labour charges apply in this case.
Do you work on rental properties? Yes, VoltWorks have worked with property managers and landlords servicing and maintaining rental properties.
Can you tell me if you find a fault that is going to cost more, or if the scope of work required varies from the original quote? Yes, always! For example, if you call us to just replace a power point and we fault find a more major issue that could significantly increase the cost, we’ll contact you to confirm additional work before we proceed with any repairs.
Do you do insurance work? We will undertake various kinds of insurance work or insurance restoration work but payment is due from the home owner upon completion of work. The home owner should then recover it from their insurance company.
Can I supply my own Electrical fittings for you to install? We can install your light fittings or other products/parts providing they meet the current ASNZS electrical standards. Tip: We can’t legally install and/or sign a compliance certificate for anything that is not up to ASNZS electrical safety standards. Check at the store before purchasing the fittings or appliances that they have a current NZ Electrical Conformity Declaration. This means it’s safe to install to New Zealand voltage and power supply. If you are unsure please feel free to contact us. We can normally buy electrical products at a discounted trade price saving you money! We can also offer our guarantee on anything we supply.
Can you complete work on the same day that you supply an estimate? This depends on the job. If it is a small electrical job we may be able to complete it on the same day, but generally we will return at an appointed time once the estimate and terms of trade have been agreed.